Ever felt like you are just another name on a clipboard in a waiting room? Yeah, that old story. But here’s a little secret. the days of patient anonymity are soon to be over The Healthcare Customer Relationship [Management] [CRM] technocrat is the cause behind all of this. But before you write off one more three-letter acronym here is why you should be at least a little curious.

Healthcare CRM is light years ahead when it comes to creating a personalized patient experience. Close your eyes and imagine a system that not only can put a name to your medical record number but can put a story to it too. It will start knowing your needs largely before you do. Receptionists and care providers who greet you by your first name as if they’ve known you for medical history (which they have) from sniffle days to post-surgery check-ups. Clearly the days of being seen only while shopping at the mall are over.

But if you’re the type who enjoys a good medical thriller, think of Healthcare CRM as the clever assistant aiding the doctor to faster spot out potential health crises à la Batman. With its storm trooper view of consolidating patient data, healthcare professionals can now pick up on trends they may have easily missed. If a patient is also calling in frequently about migraines and hypertension. The system can put up an electronic red flag for further review.

And it isn’t only the physicians who benefit from Healthcare CRM. On the circus side of things, of healthcare you know administrative, CRM is the precision ringmaster to streamline it all. Everything from scheduled appointments, insurance verification to follow-up reminders syncs up as now part of one grand plan. Suddenly those endlessly long hospital corridors don’t look so bad around the edges as long as you have it all humming as if you were a seasoned conductor.

Not to mention the digital gratification patients get by taking the authority on their own health journey. Partnering now with carecentering/portals they get instant access to reports and appointments where it’s all no touch, no feel but touch and feel.

Imagine dealing with healthcare just like your internet cable go to person – shudder. With [a] CRM focus is on healing relationships not just filling out those boxes Relationships The ones that matter.

So, the next time you are at a smart healthcare facility keep an eye out for these nifty things Remember there’s more to those healing hands than you see they may actually be endowed with a digital assistant whispering all the important insights into all those caring ears.